Is there a discount for long term boarding?

Yes, we offer loyalty discounts depending on the length of stay and multiple cat stays.

• 5% longterm discount applies after 15 days
• 10% longterm discount applies after 30 days
• 15% longterm discount applies after 60 days
• 20% longterm discount applies after 90 days

Do you still offer an NDHB discount?

Yes. We offer a 15% discount to all NDHB staff. Please take a photo of your workplace ID and email us to apply. Not available during peak periods.

Do you offer a delivery service?

We offer senior citizens who live nearby and don't have transport available a free pickup and drop service for their cat(s). Otherwise, we do charge a fee and are happy to arrange this with you at a time that suits us both.

• $35 Pickup or Drop off service (within 10km radius of Deloraine Cattery)*
• $50 Round trip (within 10km radius of Deloraine Cattery)*
• $50 Onerahi Airport Pickup or Drop off service

Can I visit my cat's while they are in the cattery?

Yes! visits are welcome during our morning opening hours only. Please text/call us so we know to expect you. Deloraine Cattery – 021463616

Open by appointment only.

Monday to Saturday 9.00am - 10.30am
Saturday to Sunday 4.30pm - 6.00pm

CLOSED Christmas and Boxing Day (25-26 December) and New Years Days (1-2 January).

Do you offer discounts if I have more than one cat? 

We offer a 10% discount for multiple cats sharing the same private room. . For example: A family or private room would be $20 a day for one cat, two cats would be $36 a day ($40 a day less 10%) and 3 cats would be $54 ($60 a day less 10%). Prices are plus GST.

Our Cats have never stayed in a cattery, will they be alright?

Unfortunately, there’s just no place like home, but when you can’t be there to look after your cat(s), the Deloraine Cattery is the best option. Don’t worry, cats settle into the cattery environment fairly quickly. It’s often more stressful for their owners, as the meowing in the car on the way can be very upsetting.   It is quite normal for cats to cry in a vehicle and to not like being couped up in their carry cage. If you bring something from home with your scent on like a pillow case, T-Shirt or a blanket they like to sleep on, this will help them settle in faster.

Remember a cattery is a far better option than leaving your cat(s) at home alone to fend for themselves.

My cat is on a special diet or medication, is this a problem?

What vaccinations does my cat need?

Regular vaccinations are required for cats to ensure they remain free from a number of contagious diseases. The Cat Flu vaccination is required yearly.

As advised by Mill Rd Vets:

For adult cats the Initial vaccination is a course of 2 vaccinations approximately 2 weeks apart. Following this initial course, booster vaccinations are required annually or depending on your vet to maintain immunity from diseases.

A vaccination course for kittens is 2 initial vaccinations 2 weeks apart and should start at 8 weeks.

Your kitten (or adult cat, if vaccinations were started late) is not fully protected from the diseases vaccinated against until 10 days after the last vaccination in the initial course.

If your cat’s vaccination course becomes more than 3 – 6 months overdue, then the initial vaccination course, involving two beginning vaccinations will need to be repeated to ensure good immunity is maintained.

We require all cats in our care to be vaccinated yearly, unless advised otherwise by your vet. Discuss the latest vaccination recommendations and the best options for your cat with your vet.

You must bring a current vaccination certificate with your cat or ask your vet to phone or email through a copy. (NO CERTIFICATE NO STAY)

We also ask that you keep up regular flea and worm treats for your cats to protect the health and comfort of all our guests.

What happens if my cat gets sick?

Should any cats become ill while staying in our facility, you can rest assured they will receive the best possible care and attention.

To protect all guests, sick cats are placed into our isolation facility, and a vet will be contacted.

Any vet charges will be added to your final bill.

What about kittens or timid cats?

Our private rooms are purrfect for kittens and timid cats. Each cat has his/her own space and given all the time they need to settle in.

Rooms have large climbing frames for kittens to enjoy and cubby holes for the timid cats to snuggle in and feel safe.

What do you feed the cats and how often?

What do I need to bring for my cats stay?

Please bring your cat in a carry cage, we will store this for you.

• A blanket or something with the smell of home, always helps cats settle in better.
• Any medication or special diet requirements – sufficient amounts for your cats stay.
• Please don’t forget to bring the current vaccination certificate for your cat.
• Dry cat food sufficient for their entire stay.

It is important we have your contact details and an alternative emergency name and number.

What are your Peak Periods?

Peak times include Christmas and New Years holiday period (18th December - 18th January), School Holidays and Statutory Holidays (i.e. Labour weekend, Easter weekend). See Terms and Conditions for more information. All prices are plus GST (if any).

Terms and Conditions

To ensure the safety of all our resident guests we ask that you abide by the following terms:

1. Boarding rates are charged per day plus GST (if any), and include the day of arrival and the day of departure regardless of pickup time.
2. A $50 non-refundable deposit is required to secure your booking.
3. For summer holiday bookings between 18 December and the 18 January a 50% non-refundable deposit is required to secure you're booking. Also, a daily room surcharge of $2.50 may apply.
4. Many cats have dietary issues, so instead of increasing boarding rates we just ask you supply your own cat food for their entire stay.
5. Full payment must be made prior to arrival. You can make Visa/Mastercard Credit/Debit card payment by clicking on the PAY NOW button in your booking confirmation email or through your Customer Profile page. Login using your email.
6. All cats must be vaccinated for the cat flu every year and their vaccination booklet must be given upon arrival unless previously noted. If sharing the communal room, the annual combined vaccination must also be done.
7. If we are unable to get a hold of you first, and we believe it's in the best interest of your cat's health, we will take them to the vet and charge back the veterinarian cost plus our $35 fee to you.
8. It is recommended that your cat(s) have regular flea and worm treatments. Should we feel your cat(s) are experiencing discomfort we reserve the right to treat your cats and pass on the $15 cost of flea or worm treatment.
9. Cancelled bookings will receive credit (less the deposit) to be used within 12 months. Alternatively, at our sole discretion, we may refund the remaining credit less a $30 admin fee.
10. No refunds on early departures of 3 days or less.
11. For early departures greater than 3 days we will provide a credit to be used within 12 months.
12. For long term stays greater than 30 days we require one months payment prior to arrival and subsequent bank deposits every 30 days in advance.
13. Your consent must be given to release your cat(s) to another party.
14. Full care and attention is given to every cat in our care. However, we do not accept any liability for illness, disease, accident or death of any cat(s).
15. We reserve the right to use photos and videos taken of your cat(s) to promote the Deloraine Cattery through social media and other marketing related materials.
16. Peak times include the December - January holiday period (18th December - 18th January), School Holidays and Statutory Holidays (i.e. Labour weekend, Easter weekend).
17. Any outstanding payment must be made within 14 days from pickup of your cat. You will be sent an automated payment reminder the day of checkout. If we have not heard from you within 14 days to discuss payment options your debt will be forwarded to a debt collection agency. Any debt recovery costs will be added to the outstanding payment.
    
18. All prices are plus GST (if any).
19. Any out of hours pickup or drop offs will incur a $35 additional fee.
20. Please note, any old videos showcasing our cattery, including cattery tours and introducing the owners, but not limited too, that may mention prices, they were applicable at the time of recording. As with all videos, they capture a moment in time. Our prices increase regularly inline with inflation. All prices advertised below in writing are deemed to be the most current pricing. GST is additional (if any).

OUR BANK DETAILS

You can make a deposit in to our ANZ Bank Account 06-0493-0529788-00 in the name of Deloraine Cattery.  

Please use your invoice number, cats name and your date of check-in as reference.